FREQUENTLY ASKED QUESTIONS

WHICH IS YOUR PRIVACY POLICY?

 

We take your privacy seriously, this is why we take all the precautions to protect your personal information. The information provided by you will only be used for fulfilling your order.  We do not sell or distribute your information to anybody

 

IS MY CREDIT CARD NUMBER SAFE DURING THE TRANSACTION?

 

In ELLIPSE LINGERIE we are committed with your peace and safety of your information. If you registered in our web site, we will stay in touch to send you information about discounts and sales. We don’t safe financial information, this is against the law.

 

HOW CAN I RETURN MY MERCHANDIZE?

 

Return for refunds are accepted within 15 days from the delivery date.

Please fill the REFUND/EXCHANGE form with all the information required.

Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.

Store Credits will not be made until the returned item is received and approved for the credit.

Store Credits usually take between 5 to 10 business days from the date we receive your item(s). We will email you the Store Credit Code so you can use it in our web store, and will last 6 months.

 

CAN I CHANGE MY MERCHANDIZE?

 

Return for exchanges are accepted within 30 days from the delivery date.

Please fill the STORE CREDIT/EXCHANGE form with all the information required.

Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.

Exchanged item(s) will not be shipped until the returned item is received and approved for exchange.

Exchanges will be processed within 2 business days of being received.

In the event that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request.

If you want to keep your Store Credits, they will last for 6 months and can only be used in this online store.

If you have any other question, feel free to contact us at ventasonline@ellipselingerie.com

Any product purchased with a discount is considered final sale and cannot be exchanged.

 

 

 

HOW DO I KNOW WHAT SIZE TO BUY? ARE THE REFERENCES SMALL SIZE?

 

Please look for the measurement and size tables related in every product. In general, our size measurements are the average compared to common brands and measurements. Any other question, please communicate with us through our e-mail ventasonline@ellipselingerie.com

 

Shipping Information

 

Local Shipping  (Colombia)
Our orders are shipped by Deprisa and Coordinadora, the ones are responsible for the safety of the delivery. 
We have a delivery time of 3-5 business days, starting from the day after the order is placed.
These times don’t apply when shopping on SALE items or in special events.

 https://aguabendita.com/media/wysiwyg/logo-deprisa.jpghttps://aguabendita.com/media/wysiwyg/logo-coordinadora.jpg

International Shipping
Our orders are shipped by DHL EXPRESS, the ones are responsible for the safety of the delivery.
We have a delivery time of 3-8 business days, starting from the day after the order is placed. These times may vary if package is hold by local authorities or customs.
These times don’t apply when shopping on SALE items or in special events.

https://aguabendita.com/media/wysiwyg/logo-dhl-express.jpg 

 

Previous recommendations

Please make sure you wear appropriate undergarments when trying on the merchandise.

If you want a Store Credit or return please note that the products that don’t have original tags and hygienic liners in place, are damaged, laundered in any way, soiled, worn, damaged, have deodorant stains, smoke damage or a musty odor damaged will not be taken back. (No exceptions will be made).

If we receive merchandise in this condition it will be returned to you at your expense.

 

General information (For Store Credits and Exchanges)

If you are not 100% satisfied with your purchase, you can either return your order for a Store Credit or exchange it for something else.

Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition you received them and in the original box and/or packaging.

Be sure to include the STORE CREDIT/EXCHANGE form with your name, address and order number or customer number, indicating the items you are returning and any other pertinent information. We will appreciate if you let us know the reasons you have for your return. Any feedback will always help us improve. This form is sent to you once you write to ventasonline@ellipselingerie.com telling us that you want to make an exchange or get a Store Credit.

Ellipse will not be held responsible for item(s) lost or damaged in transit.

Any merchandise returned to Ellipse after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged.

Ellipse will ship all soiled, worn, laundered and damaged items back to the customer, as we can no longer re-sell the merchandise.

We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.

Returns for store credit or exchanges must be addressed to:

Negocios Electronicos S.A.S.

Cra 48 c 16 sur 30

Medellín, Antioquia, Colombia

050022

For Store Credit

Return for refunds are accepted within 15 days from the delivery date.

Please fill the REFUND/EXCHANGE form with all the information required.

Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.

Store Credits will not be made until the returned item is received and approved for the credit.

Store Credits usually take between 5 to 10 business days from the date we receive your item(s). We will email you the Store Credit Code so you can use it in our web store, and will last 6 months.

For exchanges

Return for exchanges are accepted within 30 days from the delivery date.

Please fill the STORE CREDIT/EXCHANGE form with all the information required.

Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.

Exchanged item(s) will not be shipped until the returned item is received and approved for exchange.

Exchanges will be processed within 2 business days of being received.

In the event that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request.

If you want to keep your Store Credits, they will last for 6 months and can only be used in this online store.

If you have any other question, feel free to contact us at ventasonline@ellipselingerie.com

Any product purchased with a discount is considered final sale and cannot be exchanged.