Return and Refund Policy

FOR EXCHANGES
1. Return for exchanges are accepted within 30 days from the delivery date.
2. Contac us at ventasonline@ellipselingerie.com to inform about the exchange, indicating your order´s number.
3. Send the package back to us at the address indicated. We recommend using an insured and traceable method to ensure safe and documented delivery.
4. Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition you received them and in the original box and/or packaging.
5. Exchanged item(s) will not be shipped until the returned item is received and approved for exchange.
6. Exchanges will be processed within 2 business days of being received.
7. If you want to keep your Store Credits, they will last for 6 months and can only be used in this online store.
8. Our clothing in sale and with any discount or sold in outlets, as well as panties, bodies, accessories and socks cannot be returned nor changed
9. Any product purchased with a discount is considered final sale and cannot be exchanged.
10. The product´s warranty covers quality defects, and doesn´t cover bad manipulation, bad use, or not following any of the washing advertisements
11. If you have any other question, feel free to contact us at ventasonline@ellipselingerie.com

When do we have a quality issue?

1. Defective clasps.
2. Ripped threads
3. Misplaced wires
4. Stains in the silk or faded colors
5. Shrunken garments
6. Silk with ripped threads
7. Broken loaders
8. Bra cups that come stripped since fabricated – it doesn’t apply on garments that were
not washed carefully or with our specifications.
9. Incomplete garments

 
Washing and care recommendations
 
1. Hand wash them very carefully and in a delicate way. Only cold water with liquid soap for delicate garments, with no bleach or corrosive agents.
2. Do not let them soaking or twist.
3. Do not let them dry in sunny places and avoid hooks and tweezers that can damage laces and bra cups: do not fold, iron, and twist. We recommend to extend the garment to make the drying easier.
4. Never use the washing or drying machine, nor wash in hot water. Do not use brushes and when putting them in the closet, ectend the cups and put one bra on top of the other.


FOR RETURNS
1. Returns for refunds are accepted within 15 days from the delivery date.
2. Contac us at ventasonline@ellipselingerie.com to inform about the return, indicating your order´s number.
3. Send the package back to us at the address indicated. We recommend using an insured and traceable method to ensure safe and documented delivery.
4. Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition you received them and in the original box and/or packaging.
5. Refund will not be made until the returned item is received and approved for the credit and it will be effective within 15 business days later
6. Any product purchased with a discount is considered final sale and are not fit for any exchange nor refund.